Dear customer, I understand that you are disappointed that Alibaba International has rejected your refund request， the quality issue you are now complaining about simply shows that you did not provide us with clear requirements. Alibaba’s final decision is always based on the communication records and evidence between both parties, and I trust the platform’s fairness. Our company has not done anything unreasonable in this order. The sample was sent only after we received your confirmation. As a 4-star PRO seller with 8 years of experience on Alibaba, we always value maintaining good relationships with our customers. However, we cannot allow any buyer to make groundless accusations against us — especially when the buyer appears to be attempting to obtain free samples maliciously. We do not accept any comments that distort the facts or are made without evidence. I believe that other honest buyers on the Alibaba International platform will trust and support us.